-Help with a lot of situations and study related problems
-They can point you to the right person if they can’t help you
Phone consultation hours: mo, tue, thu 11:00-12:00
Phone number: 0205986116
Office hours: Monday to Friday 13:00-14:00
Instead of emailing them directly, you can also log into vunet, go to services>Guidance and Counselling>Academic Advisors and fill out the contact form there by clicking on the link “contact form”.
-They are guarding the quality of all examinations in the study programmes
-Are also authorised to take decisions on requests for admission, exemption and approving deviations from the regular program
For contacting the Examination Board, go to your vunet>services>Guidance and Counselling>Examination Board>Requests for the examination board and click the link which kind of request is applicable to your situation.
However, it is advised to talk it through with the academic advisor first so you know all your options and they can also advise you how to write your request!
-Evaluate courses in the programme and will formulate alterations to improve the course for future years
-They give advices on all aspects of education to improve courses
-Important issues are passed on to the Examination Board or to the Programme Management
You can email them when you have suggestions or advice for courses. However, you don’t have to email them about a course, because they also go over the output of the course evaluations so you can fill this one in as well!
-Support, advises and informs about things that are not about the actual content of the study programs
Example cases: financial problems, letter of recommendation for internships abroad etc.
Location: main building in the 0E hallway.
-Helps with complaints related to the application of laws and regulation, organization, teaching and education, the conduct of an employee and access to university facilities.
Example cases: if your thesis supervisor is unreachable and you don’t know who to reach now.
The complaints are not anonymous.
Look at Vunet>Services>Guidance and Councelling>Student Ombudsman, for the information that you should include in your complaint.
Phone: 020-598 5313
Whatsapp: 06-2762 5636
-Help with psychological issues that might make studying more difficult.
Location: Main building, 0E-gang
-Help with more practical cases about (re)-enrolment in studies, college fee etc.
Location: Central Hall, Main Building
Or go to Vunet>Services>Guidance and Councelling>Student desk VU
-Can help with anything related to preparing yourself for your career.
-They organize activities and workshops related to career as well.
-Can answer questions about studying abroad or doing an internship abroad.
The main building, 0E-73B
International Service Desk (short questions):
The main building, next to the Student desk
Mon to Fri from 13.00h to 15:00h